How to Start a Return

1. Please contact Customer Support on our website, indicating the item(s) you wish to return and the reason. We do not accept returned items without contacting us first. You can reach us at support@mystore.com.
2. After receiving return instructions, pack the item in its original packaging. Write your order number on the package.
3. Ship the package to the address we provide. Please note that the customer is responsible for return shipping costs.
4. Refunds are processed within 7 business days after we receive your package. We'll send you a confirmation email once your refund is issued. Original shipping costs will not be refunded.

* Please note that all customers are responsible for return shipping costs.

General Return Policy

1. You have 7 business days to decide if the item is right for you. If you wish to return it, contact us within 7 days of delivery.
2. The following items cannot be returned, exchanged, refunded, or credited: 1) Final Sale/Clearance Items; 2) Confirmed Items; 3) Digital Downloads; 4) Custom Items; 5) Black Friday Sale Items (including 20% off or more); 6) Items $3 or less.
3. Items must be returned unused, unwashed, with all original tags attached, and without any damage whatsoever.
4. Items with permanent marks and upholstered pieces cannot be returned for hygiene reasons.
5. We are not responsible for returns lost in transit. Returns are at your own risk.
6. Please do not return items before contacting us. We are not responsible for any returns initiated without prior authorization. Our customer service team can cancel an order before processing with this limitation.
7. We reserve the right to refuse a return if the item received does not match the stated condition or was damaged without our prior knowledge.
8. For international shipments: losses, damage, delays due to force majeure (including but not limited to: incorrect customs declaration, wrong addresses, import or customs cooperation failures) where product recovery is not viable, refunds will not be issued.
9. We do not accept returned packages. If you wish to refuse delivery, please contact us.

* Note

For customer-inspected returns: the customer is responsible for return shipping costs. Additionally, original return shipping costs will not be refunded. Returns of 2 or more items from the same order or multiple orders are subject to a 30% reduction; shipping costs will be deducted from the refund amount.

Terms

FOR CUSTOM-SIZED FURNITURE:

We understand that sometimes you may want to adjust your furniture for a better fit. We offer adjustment compensation for custom-made items. Adjustment compensation is based on the measurements you provide (width, depth, height, and length). This means we can also create the piece based on your exact specifications. However, because of this, we cannot accept simple returns for custom-sized furniture.

Some things to remember about custom furniture: custom pieces are made specifically to the measurements you provide (width, depth, height, and overall length). This means we can create the piece based on your exact specifications. However, because custom furniture is made to order, we cannot accept simple returns.

We understand that sometimes minor adjustments are needed. We offer adjustment compensation for our custom sizes only. Simply send us a photo of your furniture with your order number, and we'll provide compensation.

FOR ALL CUSTOM AND CUSTOM-SIZED ITEMS:

All custom and custom-sized items are non-exchangeable. Due to hygiene and customization regulations, there are no returns or exchanges.

Cancellation Policy

We understand that ordering custom furniture is an important decision, and our cancellation policy was created with this in mind. However, it's important to note that most of our items are made to order, so the cancellation process cannot be reversed. The good news is that if you cancel your order, there's still time to change your mind. Check our order cancellation page for more details. Unpaid orders are automatically cancelled after 1 day. Cancel within 24 hours of payment: full refund. Cancel after 24-72 hours of payment: 80% refund plus shipping costs. Cancel after 72-120 hours of payment: 50% refund plus shipping costs. Cancel more than 120 hours after payment: shipping costs only. Once your order ships, it cannot be cancelled. If you wish to cancel your order, please contact our customer service team to proceed. *When you receive an email from our store stating "Order # ___ confirmed," your payment has been confirmed.